About

Built from the inside of the industry.

RepairOps exists because most marketing for repair shops is built by people who've never been in one.

Matt, Founder of RepairOps
Matt Ham · Founder, RepairOps

A note from Matt.

I started in repair before I started in marketing.

Multi-location repair shops. Real ones. The kind where you scrape back glass, refurbish MacBooks, debate whether to charge $40 for a charging port lint cleaning, and watch your shop lose customers to the next shop because nobody answered the phone at 6:47pm on a Tuesday.

I spent millions in ad spend growing those businesses. I learned what works for repair shops — and just as importantly, what doesn't. The keywords nobody else bids on. The follow-up sequences that convert. The reason most "small business marketing" advice falls apart the moment you apply it to a repair shop.

Then I opened a marketing agency. Worked with hundreds of repair shops. Saw the same problems over and over: agencies charging $1,500–$2,000 a month and delivering generic campaigns that didn't understand the industry. Owners burned, skeptical, and ROI-blind.

RepairOps is the answer to that. It's the platform I wish I'd had as an operator — built from the agency, with the operator's discipline. AI-powered execution layered on top of expert human management, packaged at a price that makes sense for a repair shop's economics.

— Matt
Founder, RepairOps
The arc
Early career
The shop

Multi-location repair operator

Built and ran real repair businesses. Scraped back glass. Refurbished MacBooks. Learned exactly how customers find, choose, and return to a repair shop.

Growth phase
The spend

Millions in ad spend

Spent millions scaling those businesses through paid search, local SEO, and every channel that moved the needle. Built a playbook specific to repair shop economics.

Pre-RepairOps
The agency

Marketing agency for repair shops

Opened a marketing agency serving hundreds of repair shops. Saw the same pattern repeat: generic agencies, burned owners, no ROI visibility.

Now
The platform

RepairOps

AI-powered execution layered on expert human management. Packaged at a price that makes sense for repair shop economics. Built only for this industry.

— Who we serve

Repair shops. Only.

We made a deliberate choice to stay narrow. The deeper our specialization, the better our results — for you and for everyone else on the platform.

Cell phone repair shops
Computer repair shops
Electronics repair shops
Trade-in & refurbishment shops
Single-location operators
Multi-location operators

We do not work with auto repair, diesel, or other verticals. Different buyer, different competitive landscape — we stay focused on what we do best.

— Our mission

To turn marketing into new repair jobs — predictably, transparently, at a price that makes sense.

No vanity metrics. No "we made some optimizations." No bloated retainers. Just measurable lift in calls, walk-ins, and booked repair work — backed by a team that actually understands your business.

Talk to us.

Book a free 30-minute Growth Audit. No pitch deck, no pressure. Just a real conversation about your shop and what would actually move the needle.

Book a Strategy Call →