Terms of Service & Client Agreement

1. Parties & Scope

This Agreement is between RepairOps.AI ("Company," "we," "us"), located at 227 Woodlawn Ave, Decatur, GA 30030, and the individual or business entity completing payment ("Client," "you"). This Agreement governs all marketing services, software access, and related deliverables provided by the Company to the Client.

The specific services, fees, and billing schedule applicable to your engagement are described on the Stripe payment page you used to complete payment. That payment page, and any separately accepted written service agreement, form part of this Agreement. If a separately accepted written agreement expressly differs from these Terms, that agreement controls for the specific difference.

2. Services

Services may include any combination of the following, as detailed on your payment page:

• Digital advertising management (Google Ads, Meta Ads, or other platforms)
• Landing page design, build, and hosting
• Marketing automation and CRM setup
• Reputation management and review generation
• SEO and local search optimization
• Social media management and content
• AI-powered marketing tools and software platform access
• Campaign strategy, tracking, and reporting
• Any other services described at the time of purchase

The Company will deliver services on a commercially reasonable, best-efforts basis. Setup, account configuration, campaign launch, ongoing management, and optimization are services in their own right, regardless of immediate advertising results. Service scope, deliverables, and timelines may be adjusted by mutual agreement.

3. Fees, Billing & Payment

3.1 Fee Structure

Your engagement may include one-time setup or project fees, recurring monthly subscription fees, or both. The exact amounts and billing frequency are shown on your Stripe payment page at the time of purchase.

3.2 Introductory Pricing

Promotional or introductory discounts apply only to the charges identified at checkout. Unless expressly stated otherwise, later monthly charges are billed at the regular subscription price disclosed at signup.

3.3 Recurring Authorization

For subscriptions and recurring services, you authorize the Company to charge your payment method on file via Stripe on each billing cycle until the Agreement is properly cancelled per Section 5 below.

3.4 Processing Fees

ACH bank transfer is the standard payment method. Any applicable payment-method fee will be disclosed before payment and charged only where permitted by law and card-network rules.

3.5 Failed or Late Payments

The Company may suspend services for overdue or failed payments, after reasonable notice where practical. A payment dispute will be reviewed on its merits. The Company reserves the right to assess a $35 returned payment fee for failed ACH transactions. Services will resume only after all outstanding balances are paid in full.

3.6 Annual Fee Adjustment

The Company reserves the right to adjust recurring fees by up to 7% annually, with 30 days written notice.

3.7 Third-Party Costs

Advertising spend, platform fees, software subscriptions, and other third-party costs are separate from and in addition to the Company's service fees. The Client is solely responsible for all such third-party costs.

4. Refund Policy

Fees are generally non-refundable once the applicable work or billing period begins, except as required by law or expressly agreed in writing. Marketing services require immediate commitment of labor, strategy, platform access, software configuration, and other resources upon commencement. By paying, you acknowledge and agree that:

• All one-time fees (setup fees, project fees, onboarding fees) are non-refundable once work has commenced.
• All recurring monthly fees are non-refundable once a billing period has begun.
• Dissatisfaction with marketing performance, lead volume, or campaign results alone does not constitute grounds for a refund unless a specific written commitment provides otherwise.
• Cancellation of services does not entitle the Client to a refund of any previously paid fees.

If you believe a charge was accidental, duplicated, or otherwise incorrect, contact us promptly at hello@repairops.ai. We will investigate and correct verified billing errors. Nothing in this policy limits rights provided by applicable law.

5. Term, Renewal & Cancellation

90-day initial commitment. Unless a different term is expressly stated at signup, new monthly service subscriptions require a minimum commitment of 90 days, beginning on the first subscription payment date. You agree to pay the first three monthly subscription charges, even if you request cancellation before the initial term ends. Charges are billed monthly, not all upfront.

Waived setup fee. Our standard one-time setup fee is $500. For qualifying new monthly subscriptions, we waive this fee in exchange for the 90-day commitment. If you end the engagement early or do not complete the required payments, the waived setup fee may become due. However, any setup fee collected under this provision will be credited dollar-for-dollar against unpaid minimum-term subscription charges, so we do not collect both amounts for the same early termination. We may waive amounts at our discretion. This provision does not apply where we materially breach the agreement or where prohibited by law.

After the initial term. Your subscription continues month-to-month until canceled. Cancellation requires at least 30 days' written notice to hello@repairops.ai. You remain responsible for charges due during the notice period. To avoid an additional renewal charge, send notice at least 30 days before the desired cancellation date. Notice given during the initial term does not remove the obligation to complete the first three payments.

We may suspend or terminate services for non-payment, abuse, or material breach, subject to applicable law. We may agree in writing to an earlier cancellation or waive remaining charges.

6. No Guarantees of Performance

We do not guarantee specific advertising results, lead volume, revenue, or search rankings unless a specific written commitment expressly states otherwise.

Marketing outcomes are influenced by factors outside the Company's control, including advertising platform algorithms and policy changes, market conditions, competition, client responsiveness, business operations, and third-party service interruptions. The Company will make commercially reasonable efforts to deliver quality work but cannot guarantee specific results.

Performance variability alone does not establish a breach of this Agreement or entitlement to a refund or credit, except where a specific written commitment or applicable law provides otherwise.

7. Billing Questions & Disputes

If you have a concern about billing or service delivery, please contact hello@repairops.ai so we can investigate and work toward a resolution. We ask that you give us a reasonable opportunity to respond. Nothing in these Terms restricts your rights to contact your bank, dispute a charge, or pursue other remedies available under applicable law.

7A. Client Responsibilities

You agree to provide timely access, permissions, accurate business information, approvals, and cooperation reasonably needed to perform the services, including access to advertising accounts, Google Business Profile where applicable, websites, and conversion tracking. Delays, revoked access, or incomplete information may affect launch timing and results. You remain responsible for your advertising budgets and the accuracy of your business claims.

8. Intellectual Property & Ownership

Upon full payment, Client owns branded creative deliverables produced specifically for Client (ad copy, graphics, landing page content). The Company retains full ownership of all proprietary systems, processes, templates, frameworks, software, automation workflows, and methodologies. Client data and business information remain property of Client.

9. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This obligation survives termination of the Agreement. The Company may use anonymized, aggregated data for internal product development and optimization.

10. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability for any claim arising under this Agreement shall not exceed the fees paid by Client in the 60 days preceding the claim. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits or lost revenue.

11. Force Majeure

The Company is not liable for delays or service interruptions resulting from causes beyond its reasonable control, including advertising platform policy changes or suspensions, algorithm changes, regulatory actions, natural disasters, or third-party outages.

12. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Georgia. Any dispute arising under this Agreement shall be resolved through binding arbitration in DeKalb County, Georgia, in accordance with applicable arbitration rules. The prevailing party shall be entitled to recover reasonable attorney's fees.

13. Entire Agreement

These Terms of Service, together with the payment page details presented at the time of purchase, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements. If any provision is found unenforceable, the remaining provisions remain in full effect. We may update these Terms for future purchases. Changes to an existing subscription will apply only with appropriate notice and consent where required by law; posting an update does not retroactively change an already accepted initial commitment.

14. Electronic Acceptance

By completing payment through the Company's Stripe payment link, Client acknowledges that they have read and agree to these Terms. The required checkout consent and payment provide a record of your electronic acceptance. No physical signature is required where electronic acceptance is legally valid.

RepairOps.AI
227 Woodlawn Ave, Decatur, GA 30030
Email: hello@repairops.ai
Website: repairops.ai

Questions? Contact us before purchasing. These Terms are subject to change; the revision date above reflects the current version.