Privacy Policy
Effective Date: January 1, 2026 · Last Updated: March 2026
1. Who We Are
RepairOps.AI ("Company," "we," "us," "our") is an AI-powered marketing operations platform for repair shops, located at 227 Woodlawn Ave, Decatur, GA 30030. This Privacy Policy describes how we collect, use, and protect your information when you use our website, platform, or services.
If you have questions, contact us at hello@repairops.ai.
2. Information We Collect
Personal Information
- Name, email address, phone number, and business address
- Payment and billing information (processed securely by Stripe — see Section 5)
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- Business information you provide when onboarding or using the platform
Usage & Technical Information
- IP address, browser type, and device information
- Website usage patterns and analytics (via Google Analytics and similar tools)
- Cookies and similar tracking technologies (see Section 7)
Communication Records
- Records of inquiries, support requests, and service interactions
- Campaign data and marketing performance information related to your account
- Feedback and survey responses
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our platform and services
- Process payments and manage billing
- Communicate with you about your account, services, and updates
- Send service-related SMS and email messages you have consented to receive
- Analyze performance and optimize our marketing systems
- Comply with legal obligations and protect against fraud
- Use anonymized, aggregated data for internal product development and benchmarking
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. SMS Messaging & TCPA Compliance
Consent & Opt-In
We only send SMS messages to individuals who have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws governing text messaging.
Message Frequency & Content
Message frequency varies based on your account activity and service type. All messages are directly related to the services you have requested or your account status. We do not send unsolicited promotional SMS messages.
Opt-Out
You can cancel SMS notifications at any time by replying STOP. You will receive a single confirmation message and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
Help
Reply HELP for assistance or contact us at hello@repairops.ai. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
SMS Data Sharing
No SMS opt-in data, phone numbers, or consent records are shared with third parties or affiliates for marketing or promotional purposes. This information may only be shared with SMS aggregators and delivery providers solely for the purpose of delivering messages you have consented to receive.
5. Payment Processing
All payment transactions are processed by Stripe, Inc., a third-party payment processor. We do not store full credit card numbers or sensitive payment credentials on our systems. Stripe processes your payment information in accordance with their own privacy policy, available at stripe.com/privacy. By making a payment, you also agree to Stripe's terms of service.
6. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Service Providers & Sub-Processors
We work with third-party vendors who help us operate our platform and deliver services. These include payment processors (Stripe), email and SMS delivery providers, analytics platforms, advertising platforms (Google, Meta), CRM and marketing automation tools, and cloud hosting providers. All service providers are contractually required to maintain the confidentiality and security of your data and to use it only for the purposes we specify.
Legal Compliance
We may disclose information when required by law, legal process, court order, or to protect the rights, property, or safety of RepairOps.AI, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change, and your data will remain protected under the terms of this policy.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember preferences, improve website functionality, and measure the effectiveness of our marketing. Tools we use may include Google Analytics, Google Tag Manager, Meta Pixel, and similar advertising and analytics platforms.
You may control cookies through your browser settings. Disabling cookies may limit certain features of our website. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
8. Data Security
We implement commercially reasonable security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security reviews. Despite these measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data responsibly.
In the event of a data breach that affects your rights or interests, we will notify affected parties as required by applicable law.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in accordance with our internal data retention policies.
10. Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails by clicking "unsubscribe" in any email we send
- Opt out of SMS messages by replying STOP
- Request information about how we process your data
- Withdraw consent for future communications at any time
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise any of these rights, contact us using the information in Section 13.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their policies. This Privacy Policy applies only to information collected by RepairOps.AI.
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the current version. For significant changes, we will notify you by email or through a notice on our website. Continued use of our services after any update constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
RepairOps.AI227 Woodlawn Ave, Decatur, GA 30030
Email: hello@repairops.ai
Website: repairops.ai
By using our website and services, you consent to this Privacy Policy.